SIMONE / Customer care
Returns & Exchanges
Changed your mind? SIMONE can assist with eligible returns and exchanges.
Eligibility
Return and exchange eligibility is determined by the original retailer’s applicable policy. SIMONE cannot guarantee that a retailer will approve a return or exchange.
Let SIMONE help
For an item purchased through SIMONE Finds It, contact SIMONE to request a return or exchange. Because SIMONE made the original retailer purchase, SIMONE can facilitate eligible returns and exchanges.
Service and delivery fees
Original SIMONE service and delivery fees are non-refundable once the applicable service has been performed.
Additional handling costs
Additional pickup, delivery, courier, shipping, or other costs associated with handling a return or exchange may result in an additional charge. Any additional SIMONE charge will be disclosed to you before that service is performed.
Merchandise refunds
Merchandise refunds are processed to you after the applicable retailer accepts and processes the return and SIMONE receives or confirms the corresponding retailer refund. Refunds will be returned to your original SIMONE payment method where technically possible.
Exchanges
Exchanges remain subject to the original retailer’s policy and replacement-item availability.
Delivery, on your time.
The SIMONE Edit
NYC Next-Day
$30.00
Delivery the following day. No exact delivery hour is promised.
NYC ASAP
$50.00
Target delivery within 2 hours.
SIMONE Finds It
Next-Day Concierge
$49.00
SIMONE verifies availability, shops for the items, and delivers the order the following day.
ASAP Concierge
$79.00
SIMONE verifies availability, shops for the items, and targets delivery within 2 hours.
ASAP delivery is subject to availability, service area, order time, weather, traffic, and other operational conditions.
ASAP timing begins only after quote approval, successful payment, and SIMONE’s fulfillment confirmation. Subject to store availability, store operating hours, service area, store traffic, and travel conditions.